Contact

ResidualEquity.com offers customer service experiences that are characterized by exceptional attention to the our customer’s needs, prompt resolution of issues, friendly and empathetic interactions, and going above and beyond to exceed customer expectations.

Use the form below to reach out to us. We will address your questions PROMPTLY.

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    At ResidualEquity.com, we are committed to providing you with exceptional service and support throughout your journey in the world of domain names and digital assets marketplace services. We value your feedback, inquiries, and concerns, and we’re here to assist you every step of the way.

    Support and Customer Services

    Our dedicated customer support team is available to assist you with any questions or issues you may have. Whether you’re a buyer, seller, or simply exploring our marketplace, we’re here to help.

    Excellence in Support

    Excellent customer service is the number 1 goal at ResidualEquity.com and we respect and appreciate trust and loyalty as we build our reputation for our business in the digital marketplace community.

    Our customer service goals keep our team consistently focused on delivering exceptional service. Here are some customer service goals we focus on:

    1. Response Time: Our support team has a set goal of no more than 24 hours for responding to customer inquiries or as promptly as possible, whether through phone, email, chat, or social media.
    2. First Contact Resolution: Support team at ResidualEquity.com strives to resolve customer issues and questions during our first initial contact whenever possible, and answer your questions and concerns as expeditiously and comprehensively as possible in order to minimizes the need for our customers to follow up repeatedly.
    3. Customer Satisfaction (CSAT) Score: We measure and set a goal for achieving a high CSAT score, based on customer feedback surveys, which we run on a quarterly basis. Our aim for a CSAT score of 90% or higher, which is highly demanding in our industry.
    4. We Gauge Customer Loyalty: Our customer services department at ResidualEquity.com performs regular monthly gauge monitoring to establish customer loyalty and likelihood to recommend our business to your friends. We appreciate and seek a strong customer advocacy.
    5. Personalization: The Ergonomics department at ResidualEquity.com provides regular plans to offer personalized experiences for customers by addressing them by name, understanding their preferences, and offering tailored recommendations to make sure you are happy with our service.
    6. Employee Training and Development: Our human resources department at ResidualEquity.com is providing an ongoing training and development for our customer service team to ensure our people have the skills and knowledge to provide excellent services for you.
    7. Proactive Communication: Using opt-in emails we have set a company-wide goal to proactively reach out to our customers with relevant information, such as updates on new features, yours orders, latest industry changes that are significant for you, or new products/services that might interest you.
    8. Complaint Resolution: We aim to resolve customer complaints to your satisfaction as promptly as possible and professionally. We monitor complaint trends and work on preventing recurring issues.
    9. Accessibility: Ensure that customer support channels are easily accessible, and set goals to expand support options, such as adding live chat, 24/7 availability, or multilingual support. These are ALL planned for later this year.
    10. Feedback Utilization: We act on customer feedback by implementing improvements based on your suggestions and concerns – this is not just a slogan. It is a key aspect of our business mission.
    11. Team Collaboration: Internally we promote and encourage collaboration between different departments, such as sales, marketing, and product development, to ensure a unified customer experience for you, and make sure the whole process is as seamless for you as possible.
    12. Quality Assurance: The QA department at ResidualEquity.com has a quality assurance program to regularly review customer interactions and provide feedback to management for improvement.
    13. Executive Team Involvement: The senior management team at ResidualEquity.com is involved directly and periodically in the provision of excellence in our services to our online users.
    14. Compliance and Ethics: Senior management team demands that operations management ensures that all customer interactions adhere to ethical standards and relevant regulations, setting goals for maintaining compliance.
    15. Customer Loyalty Programs: Create and promote customer loyalty programs that reward and incentivize our customers.

    Business Inquiries

    For business-related inquiries, partnerships, or press inquiries, please reach out to our business development team.

    Technical Assistance

    If you encounter technical issues or have questions about our platform’s marketplace functionality, our direct support team telephone hotline is ready to assist you.

    • Phone: +1 (415) 552 – 4440

    Operating Hours

    Our customer support and technical assistance teams are available during the following hours:

    • Monday-Friday: 8:00 AM – 6:00 PM (PST)
    • Saturday-Sunday: Closed

    Feedback

    Your feedback is always welcome at ResidualEquity.com and indeed, invaluable to us. If you have suggestions for improvement, encounter any challenges, or simply want to share your experience with us, please use the form above to reach out to us.

    Thank you for choosing ResidualEquity.com for your domain name and digital asset marketplace needs. We look forward to serving you with excellence, innovation, and dedication.

    Warm regards,

    The ResidualEquity.com Team